Lived Impact is a non-clinical peer support and education resource. It does not replace medical, psychological or emergency care.
Capability Statement
2025 - 2026
Translating lived experience into strategic intelligence to improve policy, services, and outcomes.
Who We Are
Lived Impact is a strategic consultancy specialising in lived experience leadership and systems change. We work with government agencies, peak bodies, and service organisations to embed firsthand insight into governance, co-design, and policy - moving beyond tokenistic consultation toward structural reform that actually works.
Founded by Hayley Brown - a strategist, advocate, and systems thinker with over a decade of experience at the intersection of lived experience and organisational change - Lived Impact brings both the analytical rigour of a policy professional and the moral clarity of someone who has seen, up close, what happens when systems get it wrong.
What We Offer
Strategic Advisory
Ongoing counsel for senior leaders embedding lived experience intelligence into governance, policy, and planning processes.
Consultancy & Co-Design
Scoped project partnerships for reform, co-design, and workforce development - building capability and delivering outcomes, not just recommendations.
Speaking & Training
Keynote presentations, workshops, and training programs for teams, boards, and sector events - bringing rigour and authority to difficult conversations.
Key Outcomes Delivered
Developed lived experience governance frameworks adopted by state government agencies
Designed and facilitated co-design processes that directly shaped service delivery models
Built and supported peer workforce programs from recruitment through to career pathways
Delivered training that shifted organisational culture toward genuine inclusion of lived experience
Advised peak bodies on moving from consultation to structural embedding of lived experience leadership
Supported organisations to close the gap between stated commitments and measurable practice change
Sectors We Work Across
Our Framework: The 5 Intelligences
01
Experiential Intelligence
02
Relational Intelligence
03
Systems Intelligence
04
Narrative Intelligence
05
Change Intelligence
About the Founder
Hayley Brown is a lived experience strategist, facilitator, and speaker with over a decade of experience across mental health, housing, justice, and community services. Her qualifications include a Bachelor of Management (University of South Australia), Cert IV Mental Health Peer Work (Centacare), Outcomes Measurement (Centre for Social Impact), and Executive Lived Experience Leadership (Lived Experience Training).
Lived Impact - Strategic Consultancy
Adelaide, South Australia